SECURITY
When you pay for your order by Credit or Debit Card, your card details will be passed to Stripe or Paypal who will process the card payment for us. To ensure your security, we do not hold your card details on our own computers. Card transactions are protected by SSL encryption, meaning that your card details are secure and cannot be viewed by anyone else on the internet. Your address details are held by us solely for use in connection with your order, and we will not send any other mail to you.
SHIPPING & DELIVERY
Orders are sent in plain wrapping by First Class mail (or Air Mail outside the UK) unless otherwise requested. We endeavour to ship all orders within 24 hours (excl. weekends & holidays) and will send you an email to let you know the parcel is on its way. Deliveries usually arrive within 24-48 hours (UK) or 2-4 weeks (overseas), but we are not responsible for delays in delivery. An order will not be considered 'lost in the post' until four weeks have elapsed (8 weeks if overseas).
Please note that we cannot deliver to an overseas P.O. Box address, and that orders outside the UK are liable to be delayed by Customs. BodyExposed reserve the right to refuse to accept orders in our absolute discretion, without stating a reason.
RETURNS & REFUNDS
Goods may be returned for refund or exchange in accordance with the Consumer Contracts regulations. These regulations require that that you return any items within 14 days, and that they are in the same condition as supplied, that is (in the case of underwear, swimwear and adult toys) that the goods have NOT been worn, used, tried on, or washed and are in their original packing. Please note that we may reduce any refund by an appropriate amount up to the full value, where the goods are damaged, or we consider that they have been used more than absolutely necessary to verify that they were fit for purpose. In order to check the sizing of a product, we suggest that you open the packet with care, and hold the product against you without trying it on (even over other clothing).
To exercise your right of cancellation, you must give notice to us by email.