Customer Service & FAQ |
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How to order online, by post, or by telephone How can I tell if an item is in stock? Can I order items which are ‘Out of Stock’? Why didn’t I receive an email confirming my order? How your order is packaged when it arrives I cannot order or get errors on this website View a list of previous orders
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You may order online on this website and make payment by credit or debit card, or Paypal. Card payments are handled securely by Stripe or by Paypal, and we do not store your card details in our own systems for safety reasons. If you have made a previous purchase using our site, you may make further purchases without having to fill in your address again, although you will have to re-enter card details. Simply click on the Account or Login link, enter your email address and the password you used when you made your first purchase, and you can view your old transactions, reprint past invoices, modify your address, and more. If you cannot remember your password, click the 'forgot your password' link at the bottom of the login page to have it sent to you. If your email address has changed, give us a call or email us to set it up for you. Prices are all in UK currency (£ pounds), and the total cost of your order can be seen in the shopping cart. When your delivery address is in the UK, you will not be subject to any customs duty or import charges, because we have already paid these charges for you, and your order will be posted from London. Our store contains a wide selection of products, but if you find we do not stock a style you require, take a look in our Etsy store. |
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You can pay online by debit or credit card. Visa, Mastercard and Amex are accepted. Payment can also be made by bank transfer to our UK bank: Sort Code 09-06-66 A/c No. 40898738. |
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Our store will tell you immediately if an item is in stock, once you have selected your colour and your size. If you cannot find the item you require, send us an email and we will try to find it for you, or a similar item. |
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We will send you an email after you have placed an order, which will be your order confirmation. If you do not receive it, or there are errors, or you need to change the order or delivery address, just reply to the email. You will receive another email when your order has been shipped, so that you know when to expect it. |
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We will endeavour to ship your order within 2 days (Mon-Fri, excl. holidays) by First Class post, for mainland UK addresses, or Air Mail if overseas. If you order before 2pm, we may be able to ship your order the same day. Sometimes it can take us 48 hours to get your order ready for despatch, but we will always send you an email to let you know when it is on its way. Call us or email us if you do not receive your order, but remember that Royal Mail is not infallible, so please be patient if your order takes slightly longer than expected. Deliveries to Northern Ireland and Scottish Highlands usually take 3-5 days. For Western Europe please allow 14 days, and up to 4 weeks for the rest of the world. Deliveries outside the UK are sometimes delayed further by customs procedures. If you were out when delivery was attempted, your parcel may have been taken back to the delivery office for you to collect. Check with the delivery office or your neighbours if it does not arrive. If you selected 'Special Delivery' or 'Tracked Airmail' or 'Courier Delivery', we will immediately replace the goods if they are lost in the post. If the postage was not insured, thirty days must be allowed for delivery before a parcel can be considered lost (or eight weeks for overseas addresses), and extra time should be allowed at busy periods such as Christmas. |
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All orders are sent in discreet plain mailing envelopes or boxes with your name and address on a label affixed to the front. Our company name and and logo DO NOT appear on the outside of the package, only our return address. Your card statement will show the charge from "BodyExposed" or "BodyExp". |
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We deliver to the UK and to most overseas countries, and charge a flat rate postage fee. The fee for any order, regardless of size, is: England, Scotland, Wales, Northern Ireland: up to £3.95 Southern Ireland and all other European countries: from £9.50 USA and all countries outside Europe: from £11.50
Unfortunately, parcels sometimes get lost in the post. The Royal Mail is very reliable but sometimes orders can get lost, and if this happens to your order, it will not be easy to trace it. To avoid the hassles and delays in having to chase up your order if it does not arrive, we strongly recommend tracked postage; your order will be sent by Royal Mail Tracked 24 (or a tracked service if overseas) and we will send you a tracking number. Special Delivery can be requested on an order value over £50, and your order will often be sent on the same day, if placed before 2pm. Otherwise it will be despatched on the next working day, and delivery is guaranteed by Royal Mail the following day (except weekends/holidays). You can then track your order at royalmail.com. If you do not receive it and the tracking shows that it has not been signed for, we will immediately re-send it to you. Please note that at certain times, Special Delivery may not be available. Courier delivery is available with 3-5 day delivery by Evri direct to your door. Please note that a signature may be required on receipt. Overseas orders We welcome orders from Europe, and all orders are shipped from our London warehouse. Please be aware that as we have no control over the Postal Services overseas, orders are sent entirely at the purchaser's risk. We cannot deliver to an overseas PO Box address. Please note also that you are fully responsible for any customs duties, taxes and clearance fees that may be charged by the authorities in your country. Orders shipped outside the UK will have a customs declaration attached to the full value of the order, and may be subject to customs delays. |
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You may return any unwanted or faulty item within 14 days of receiving it. We will refund your payment in full once we have received and processed the item, or you may exchange it for an alternative item subject to payment of any price difference and postage. However, we are unable to accept the return of any worn underwear or swimwear items, or used adult toys. An item is classified as worn if it has been worn, tried on and / or washed. If you return an unwanted item which is not in new condition (for example, the label has been removed, or the packaging has been ripped), your refund could be reduced to reflect any diminished value. Full details of our return procedure: click here |
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You may have difficulty logging in if your password is not recognised, or if you have multiple accounts in our store using the same email address. In this case, please email us so that we can correct your account. Errors may also occur whilst shopping if you leave your browser for more than 20 minutes before continuing (session timeout will occur). If you get stuck at the checkout, please check that you have ticked to agree to our terms and conditions. Our card processor (Stripe) uses security methods to validate your payment card, including 'Verified By Visa' and 'Mastercard Secure'. These systems may ask you to enter your password; this is not your BodyExposed password, but the one you registered with your card company. They also require the card's expiry date and 3-digit CVV number. If any of this information is not provided to Stripe, your payment may fail. You may find it easier to make payment via Paypal; you do not need a Paypal account, because they accept all credit cards. Should you be unable to order or receive an error message, help is always available, so please send us a message. |
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Orders placed previously can be viewed in your Account History. You will need your password to log in; we will email it to you if you cannot remember it. |
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We occasionally send email newsletters to customers containing news about new products and special offers. To subscribe or unsubscribe, click here. |
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Contact Us
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Terms & Conditions
Our full terms and conditions are available here Return to Home Page |
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